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Exploring the relationship between firm's level cultural intelligence and supply chain issues

Nik Abdullah, Nik Ab. Halim and Don, Mohd Sobri and Yaakub, Sabariah (2013) Exploring the relationship between firm's level cultural intelligence and supply chain issues. In: 2nd Applied International Business Conference (AIBC2013), 7 – 8 December 2013, Labuan School of International Business and Finance, Universiti Malaysia Sabah.

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Abstract

This paper investigates the relationship between two dimensions of firm’s level cultural intelligence (CQ) namely competitive CQ and structural CQ with five major supply chain issues, which include inventory issues, customer service issues, organisation issues, information/system issues and product flow issues. Data were collected among 60 manufacturers in three northern states of Malaysia via survey questionnaires. Results indicate significant and negative relationships between competitive CQ and customer service issues, inventory issues, information/system issues and product flow issues. The findings also indicate that structural CQ has a significant but negative relationship with customer service issues and organisational issues only.These findings indicate that firm’s level CQ is also important towards firm’s operations and the relationship between firm’s level cultural intelligence and supply chain issues which did not receive much attention before were also identified.This study provides empirical evidence on the impact of higher cultural intelligence in minimizing the supply chain issues.Managers should give more effort in enhancing cultural intelligence within their firms in order to maximize their supply chain performance.This study also fills the gap in the literature which previously concentrates more on individual cultural intelligence and its effect on firm’s performance.The directions for future research are then discussed.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-967-0521-26-8 Organized by: Universiti Malaysia Sabah.
Uncontrolled Keywords: cultural intelligence (CQ), supply chain issues, firm level CQ, manufacturing
Subjects: T Technology > TS Manufactures
Divisions: School of International Studies
Depositing User: Dr. Nik Ab. Halim Nik Abdullah @ Abdullah
Date Deposited: 18 Apr 2016 01:17
Last Modified: 18 Apr 2016 01:17
URI: https://repo.uum.edu.my/id/eprint/17952

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