Mahad, Murat and Mohtar, Shahimi and Othman, Abdul Aziz (2015) Disposition to trust, interpersonal trust and institutional trust of mobile banking in Malaysia. Journal of Management Info, 8 (1). pp. 1-14. ISSN 2313-3376

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Abstract

Mobile banking refers to the use of smart phones or other mobile devices to perform tasks online banking from your home computer, such as monitoring the account balances, transfer of funds between accounts, pay bills and prepaid top-up. Mobile banking is a new strategy for the bank to enhance their latest technology in a new dynamic marketing environment.The low penetration of mobile banking in Malaysia, especially in terms of adoption patterns is becoming the research interest, especially when compared to the total number of cellular telephone subscriptions. The penetration rate of mobile banking in Malaysia is still in the minority.One of the issues identified by a few researchers is the perception of trust. This article will discuss along the trust issue and its constituents and then after the intention to use of mobile banking services. The bank should enhance their strategy to improve and develop new strategy in order to gain more utilization and adoption on intention to use. This article attempts to discuss on the element of trust to benefit the service provider in Malaysia.

Item Type:	Article
Uncontrolled Keywords:	Mobile banking; Interpersonal Trust; Disposition to Trust; Institutional Trust; Malaysi
Subjects:	H Social Sciences > HG Finance
Divisions:	School of Technology Management & Logistics
Depositing User:	Prof. Dr. Shahimi Mokhtar
Date Deposited:	12 Jun 2016 01:34
Last Modified:	12 Jun 2016 01:34
URI:	https://repo.uum.edu.my/id/eprint/18063

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