Abdul Kahar, Muhamad Syafiq and Md Shahrum, Nurulhidayah and Mustafa, Nurul Syahirah and Mohd Basari, Nurfasihalina and Khariah Rosli, Nursaizatul Aizatul and Othman, Mohd Zainudin (2017) Investigating the influence of facility management on students' quality of life in student residential hall in Universiti Utara Malaysia. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

Facility management is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. Due to its importance, it is highly critical to study and understand critical issues surrounding this endeavour in relation to the students’ quality of life. Referring to the above, this article reflects outcomes in view of the following objectives: (1) to expose the relationship between quality of life with facility management at student residential hall (2) to assess the level of influence of facility management on quality of life.A set of questionnaire derived from WHOQOL instruments (psychological health, independence, social relationship, and living environment) was distributed to 120 students at residential hall in UUM which contains of 16 questions. Likert scale was used in measuring student satisfaction.The data was analysed using Statistical Package for the Social Science 23(SPSS 23). Differences between the gender, race and year of study are expected to be critical determinants that affect the quality of life in Universiti Utara Malaysia (UUM).

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords:	facility management (FM), quality of life (QoL), student expectation, service
Subjects:	L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Mohd Zainudin Othman
Date Deposited:	27 Jul 2017 01:02
Last Modified:	27 Jul 2017 01:02
URI:	https://repo.uum.edu.my/id/eprint/22683

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