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Organisation support framework for knowledge elicitation

Sukumaran, Sanath and Oon, Hsu-Kim (2006) Organisation support framework for knowledge elicitation. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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Knowledge management is often viewed as a domain involving capturing, organising and retrieving information.This view of knowledge management is too neat and too simple to survive in the wilds of the workplace.Rapid adoption of knowledge practices today with little reflection of underlying human essence is a rising concern.Organisation must realise that at its core, knowledge management relies on sound contextualised tacit contributions. Most knowledge elicitation techniques today have overly emphasised on contribution per se.The paradox is that while what an organisation needs is sound contributions, the focus should be elsewhere.This paper brings to light ingredients driven by one’s innate and intrinsic needs as enablers in the quest to elicit knowledge.Such needs can and should be accorded by organisations embarking on sincere knowledge management implementation.These include the use of problem cases, bestowing recognition, fostering rights, preserving confidentiality and rewarding contributors.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Knowledge Management (KM), tacit knowledge, explicit knowledge, human factors, contribution, knowledge sharing, problem cases, recognition, confidentiality, rights, motivation, security and trust, reward
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 14 Jul 2014 07:34
Last Modified: 14 Jul 2014 07:34
URI: http://repo.uum.edu.my/id/eprint/11531

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