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Emotional intelligence among nurses

Mat Saad, Zarina and Ahmad Marzuki, Najib (2013) Emotional intelligence among nurses. Advances in Natural and Applied Sciences, 7 (4). pp. 413-419. ISSN 1995-0772

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Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allows people to understand the complexity of human interaction and manage his/her own emotions as well as others.Hence, emotional intelligence seems a relevant concept in healthcare, where it is considered vital for nurses to understand patients’ perspectives and engage in relationships that will facilitate successful care management. This article examines the emotional intelligence profiles of nurses. In additions, it also examines the differences in the level of emotional intelligence of nurses based on selected demographic factors.A study had been conducted in four government hospitals using The Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997).Three-hundred and ninety-five male and female nurses were involved as respondents. Results showed that the majority of respondents had high level of emotional intelligence and there were no significant differences of emotional intelligence based on demographic factors.It is hoped that the results and implications of the study will enhance the service quality of healthcare professionals.

Item Type: Article
Additional Information: 7(4) Special 2013
Uncontrolled Keywords: emotional intelligence, nurse, healthcare, healthcare professionals
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: College of Arts and Sciences
Depositing User: Dr. Zarina Mat Saad
Date Deposited: 30 Aug 2015 04:08
Last Modified: 30 Aug 2015 04:08
URI: http://repo.uum.edu.my/id/eprint/15224

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