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Performance measurement in facility management department using balanced score card at PT. XYZ


Nurdiansyah, Tony (2014) Performance measurement in facility management department using balanced score card at PT. XYZ. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.

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Abstract

Leading organizations have been using Balanced Score Card to strategically measure the financial and non-financial performance of different operational functions within their firms.Facility Management (FM) is a discipline involving a variety of non-core operations and maintenance services to support the main business of an organization.To support business continuity, Facility Management team has to execute job related to the building maintenance and management, food services, gardening, cleaning, logistic, etc. In order to maintain performance meet with expectation in the field of Facility Management, the Balanced Score Card concept is already implemented in PT. XYZ, however the concept is not well developed and implemented. This paper will propose comprehensive Balanced Score Card concept to enhance organization performance at Facility Management of PT. XYZ.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by: School of Technology Management and Logistics, Universiti Utara Malaysia, Prince of Songkla University & Institut Teknologi Bandung.
Uncontrolled Keywords: Facility Management, Performance Measurement, Balanced Score Card
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 22 Oct 2015 01:02
Last Modified: 18 Apr 2016 04:17
URI: http://repo.uum.edu.my/id/eprint/15940

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