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The level of TQM practices in tertiary education industry

Romle, Abd Rahim and Mohd Rodzi, Safarina and Kamal Ideris, Muhamad Shah and Saberi, Nasarina and Mohamad Zabri, Akmal Hakim and Mahamad, Nor Azlindamazlini (2016) The level of TQM practices in tertiary education industry. World Applied Sciences Journal, 34 (4). pp. 518-522. ISSN 1818-4952

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The purpose of this paper is to identify the level of understanding on Total Quality Management (TQM) in education sector among undergraduate students in public university in Malaysia.Random sampling technique was applied in this study whereas 299 questionnaires were distributed.Thus, all the data obtained was analyzed by using Statistical Package for Social Sciences (SPSS) version 20. From the result of mean score, the study suggested the overall of understanding on TQM practices among undergraduates were high.

Item Type: Article
Uncontrolled Keywords: Total Quality Management Public University Undergraduate Students
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: School of Government
Depositing User: Mr. Abd. Rahim Romle
Date Deposited: 01 Jun 2017 07:27
Last Modified: 01 Jun 2017 07:27
URI: http://repo.uum.edu.my/id/eprint/22111

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