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Managing diversity in higher education

Yusof, Norhafezah and Awang Hashim, Rosna and Valdez, Nena P. and Yaacob, Aizan (2018) Managing diversity in higher education. Journal of Asian Pacific Communication, 28 (1). pp. 41-60. ISSN 0957-6851

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Situated in the first stage of Lewin’s Change Management Model (Lewin, 1947), this study examined the strategic communication plan needed to enable Higher Educational Institutions (HEIs) to embrace learner diversity via diversity engagement.Participants were 56 academics from 14 public and two private universities in Malaysia who attended the Learner Diversity training module at the Higher Education Leadership Academy (AKEPT) between the periods from 2014 to 2015. During the training sessions, participants were asked to diagnose the existing communication strategies of their respective universities that concerned learner diversity, and to suggest ways to fulfill the mission of driving diversity in their respective universities. Each participant wrote three series of reflective writings and these created a total database of 168 reflective notes. The data were analyzed using the six phases of thematic analysis proposed by Braun and Clarke (2006).The findings have identified three main themes for a strategic communication planning approach: (1) re-examining the institutional mission statement on inclusive diversity practices, (2) changing the mindset of academe, and (3) starting with small steps when introducing change in embracing learner diversity. This study served as one of the baseline studies conducted at the national level to comprehend the potential of a strategic communication planning process in HEIs from the perspectives of employees.

Item Type: Article
Uncontrolled Keywords: HEI, strategic communication, diversity, change
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: School of Education & Modern Languages
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 15 Mar 2018 01:36
Last Modified: 15 Mar 2018 01:36
URI: http://repo.uum.edu.my/id/eprint/23670

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