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The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria

Tijani, Ahmodu- and Shola, Ismail and Adnan, Zurina and Saad, Shahrin (2017) The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria. In: 4th Conference on Business Managemen, 29 - 30 Oktober 2017, The Gurney Resprt Hotel & Recidences Penang, Malaysia.

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Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal articles, text and other literatures on assessment of the concepts.Finding: The paper finds that there is a significant relationship between Recruitment and selection practices on service quality of risk service companies in Nigeria.It also reveals that Recruitment and selection practices directly affect overall service quality in terms of staff productivity, customer base, customer retention, overall profit, and risk improvement to the customers.Implication: Risk Service company with good recruitment and selection practices automatically aids efficiency and effectiveness of quality risk service, risk reduction, risk management culture and insurance friendly environment.

Item Type: Conference or Workshop Item (Paper)
Additional Information: eISBN 978-967-0910-76-5 Organized by: School of Business Management, Universiti Utara Malaysia.
Uncontrolled Keywords: Service quality, Recruitment and selection, HRM, Insurance company, Policyholder
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 02 Apr 2018 00:26
Last Modified: 02 Apr 2018 00:26
URI: http://repo.uum.edu.my/id/eprint/23795

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