UUM Repository | Universiti Utara Malaysian Institutional Repository
FAQs | Feedback | Search Tips | Sitemap

Impact of the New Public Management Paradigm on the Operation of Federal Establishments in Borno State, Nigeria

Umaru, Usman D. (2018) Impact of the New Public Management Paradigm on the Operation of Federal Establishments in Borno State, Nigeria. International Journal of Management Studies (IJMS), 24 (2). pp. 1-17. ISSN 0127-8983

[img] PDF
Restricted to Registered users only

Download (168kB)


The study examined the impact of the New Public Management Paradigm on the operation of Federal establishments in Borno State, Nigeria.To achieve this objective, the collected data were analysed using Chi-square, Correlation and ANOVA.The study revealed that there is a significant improvement in the performance of the staff and the quality of service delivery in the Federal establishments under study.The study concluded that the outsourcing of services has improved the quality of service delivery.However, the policy was not being properly implemented because in some of the Federal establishments under study, the same services outsourced were being carried out by very few retained staff.They were not enough to do the job and the outsource firms given the contract, did not provide enough qualified staff to augment the short-fall.The study recommended that qualified service providers (outsourcing firms) in the relevant cadres be allowed to do the job or as an alternative, the Federal government can encourage the setting up of Independent Units in all its establishments to compete with the outsourcing firms in carrying out outsourcing services at a fee, in order to attain quality service delivery.

Item Type: Article
Uncontrolled Keywords: New Public Management, Public service, Outsourcing and Service delivery.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 29 Apr 2018 01:41
Last Modified: 29 Apr 2018 01:41
URI: http://repo.uum.edu.my/id/eprint/24009

Actions (login required)

View Item View Item