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The status of government to citizens ICT services in Iraq under the impact of man-made disaster


Abdulrahman, Saifuldeen H. and Kamaruddin, Siti Sakira and Othman, Nafishah (2018) The status of government to citizens ICT services in Iraq under the impact of man-made disaster. Journal of Information System and Technology Management, 3 (9). pp. 1-15. ISSN 0128-1666

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Abstract

This paper shed the light on the status of the Iraqi government to citizens' ICT services during the latest civil conflict erupted since 2014. These services could fit and serve affected citizens due to the difficulties and risks that hinder their access to the government sites. In the absence of an empirical study to clarify the real status of this kind of services from affected citizens’ perspective during a man-made disaster, this study aims to fill this gap in the literature and handling the lack of knowledge facing the services providers in unstable countries. A survey questionnaire was carried out to 870 internally displaced citizen in six Iraqi provinces to capture their sentiments about the main fundamentals of successful G2CICT services. The results clearly point out the status of these services in regard to availability, benefit, cost, Internet speed, satisfaction, routine, time, and flexibility in such unstable environment.

Item Type: Article
Uncontrolled Keywords: G2C-ICT Services, Technology Usage, Disaster Management, IDP, Civil Conflict
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Computing
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 24 Feb 2019 07:49
Last Modified: 24 Feb 2019 07:49
URI: http://repo.uum.edu.my/id/eprint/25647

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