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Perceived service quality of zakat institution among Muslim businessmen in Malaysia


Saad, Ram Al Jaffri and Abdul Wahab, Muhammad Syahir and Md Hussain, Md Hairi (2018) Perceived service quality of zakat institution among Muslim businessmen in Malaysia. AIP Conference Proceedings, 2016. pp. 1-5. ISSN 0094-243X

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Abstract

A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the quality, namely, tangibles, reliability and courtesy as “Good”. Meanwhile, credibility, competence, responsiveness, access, understanding and communication were aspects that rated as “Bad”. Based on the findings, zakat institution needs to develop and implement appropriate strategies to improve its service quality in many aspects. The research implications and suggestions for future research were also discussed.

Item Type: Article
Uncontrolled Keywords: Zakat, Service Quality, Muslim Businessmen, Descriptive Statistic
Subjects: H Social Sciences > HB Economic Theory
Divisions: Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 28 Sep 2020 00:03
Last Modified: 28 Sep 2020 00:03
URI: http://repo.uum.edu.my/id/eprint/27520

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