UUM Repository | Universiti Utara Malaysian Institutional Repository
FAQs | Feedback | Search Tips | Sitemap

What it takes to be a manager: The case of Malaysian five-star resort hotels

Ahmad, Rozila and Zainol, Noor Azimin (2011) What it takes to be a manager: The case of Malaysian five-star resort hotels. In: 2nd International Conference on Business and Economic Research (2nd ICBER 2011), 14-16 March 2011, Holiday Villa Beach Resort and Spa, Langkawi . (Unpublished)

[img] PDF
Restricted to Registered users only

Download (141kB)


This article investigates the requirement for managerial posts in five-star resort hotels in Malaysia. Despite the growth of hotel industry in Malaysia, academic literature especially qualitative empirical study focusing on the human capital needs of the industry in the country is scarce. Different from other industries, in the hotel industry a Bachelor’s Degree hardly guarantees the attainment of management position. Based on interviews with 42 hotel employees including 19 managers from six hotels, this article suggests that work experience and leadership skill is crucial for hotel managers to perform their job. Other requirements are knowledge,education and English proficiency. This suggestion is supported by the employees’ profile. The implications are discussed, emphasizing the need to consider increasing hotel students’ work experience in the industry and enhancing their leadership skill.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN : 978-967-5705-02-1
Uncontrolled Keywords: human resource management, hotel industry, career, leadership, education, communication
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: School of Tourism, Hospitality & Environmental Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 23 Aug 2011 07:32
Last Modified: 24 Apr 2016 00:19
URI: http://repo.uum.edu.my/id/eprint/3499

Actions (login required)

View Item View Item