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Simulation study for improving patient treatment services

Hashim, Saleh and Mat Tahar, Razman and Engku Abu Bakar, Engku Muhammad Nazri (2003) Simulation study for improving patient treatment services. Journal of Information and Communication Technology (JICT), 2 (2). pp. 87-104. ISSN 1675-414X

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This paper describes a simulation study conducted on patients' waiting time and the optimum use of doctors utilization at the Department of Medicine (MOPD) Hospital Alor Setar (HAS) with the aim of improving the operational performance of the hospital.It incorporates the use of Arena to help MOPD develop a model for the analyses of different alternatives to enhance the doctor utilizations and to improve on the patients"waiting time.Two different scenarios were considered.The first scenario, which was changing patients' scheduling capacity resulted in the reduction of patients' waiting time while the second scenario, which was increasing patients' appointment capacity by 10% resulted an increase in the use of doctors but at the same time increased patients' waiting time. Results of the analyses showed that management could reduce patients' waiting time and increase the use of doctors' by changing the scheduling strategy and by redefining the waiting time itself.

Item Type: Article
Uncontrolled Keywords: simulation, hospital, health care, medical.
Subjects: Q Science > QA Mathematics > QA76 Computer software
R Medicine > R Medicine (General)
Divisions: College of Arts and Sciences
Depositing User: Prof. Madya Dr. Engku Muhammad Nazri Engku Abu Bakar
Date Deposited: 02 Apr 2014 03:38
Last Modified: 02 Apr 2014 03:38
URI: http://repo.uum.edu.my/id/eprint/10024

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