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Model for efficient service delivery in public service

Khalil, Samihah and Adelabu, Salihu Abdulwaheed (2012) Model for efficient service delivery in public service. Journal of Public Administration and Governance, 2 (3). pp. 85-95. ISSN 2161-7104

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This paper aims to design a modified model for efficient and effective service delivery by governments’ ministries, departments and agencies (MDAs).There are several existing models on service delivery, but it is noted that those models emphasized more on the estimates voted for social/welfare services and the outcomes of services provided by MDAs. Other variables such as managerial accountability and leadership quality are less emphasized.This paper therefore designs a modified model that integrates funding/management of resources, managerial accountability and leadership quality cum structure in order to ensure adequate, efficient and effective service delivery by MDAs of various governments.There seems to b e a strong relationship between these variables in respect of service delivery. Lastly, the paper is conceptual in nature, which gives room for critique by practioners, researchers, scholars and public administrators in lieu of service delivery.

Item Type: Article
Uncontrolled Keywords: Service Delivery, Fiscal Federalism, Decentralization, Managerial Accountability, Leadership Quality.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Law, Government and International Studies
Depositing User: Prof. Madya Dr. Samihah Khalil @ Halim
Date Deposited: 19 Mar 2014 08:07
Last Modified: 19 Mar 2014 08:07
URI: http://repo.uum.edu.my/id/eprint/10306

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