Muhd Darus, Norida and Mohd, Haslina and Baharom, Fauziah and Mat Kasim, Maznah and Md Norwawi, Norita (2012) Balanced scorecard framework for IT project tender evaluation. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia.
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Abstract
Balanced scorecard (BSC),a strategic performance management tool, provides non -financial performance measures which reflect a more 'balanced' view of organizational performance. It has been extensively used in business industries, government agencies, and non-profit organizations worldwide particularly in aligning their business /management activities to the vision and strategy of their organizations.BSC can also improve internal and external communications, and monitor organizational performance against strategic goals.The BSC approach provides a clear prescription to organizations in identifying non-financial elements/components to be measured in order to 'balance' the financial perspective.The financial perspective is one of the key measures that are normally used in a tender evaluation process.The tender evaluation process is performed to determine and select suitable contractor for a particular project. Therefore, this paper aims to contribute an understanding on the effective use of the BSC and establish a conceptual framework for an information technology (IT) project tender evaluation. The framework describes the objectives and organizes the measures or criterions for tender evaluation based on four different perspectives: financial, internal business process, customer and learning, and growth perspectives.
Item Type: | Conference or Workshop Item (Paper) |
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Additional Information: | ISBN: 9789832078661 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia |
Uncontrolled Keywords: | Balanced Scorecard, e-Tendering, and performance evaluation |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | College of Arts and Sciences |
Depositing User: | Mrs. Norida Muhd Darus |
Date Deposited: | 28 Apr 2014 10:11 |
Last Modified: | 25 May 2015 02:56 |
URI: | https://repo.uum.edu.my/id/eprint/10876 |
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