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Balanced scorecard framework for IT project tender evaluation

Muhd Darus, Norida and Mohd, Haslina and Baharom, Fauziah and Mat Kasim, Maznah and Md Norwawi, Norita (2012) Balanced scorecard framework for IT project tender evaluation. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia.

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Balanced scorecard (BSC),a strategic performance management tool, provides non -financial performance measures which reflect a more 'balanced' view of organizational performance. It has been extensively used in business industries, government agencies, and non-profit organizations worldwide particularly in aligning their business /management activities to the vision and strategy of their organizations.BSC can also improve internal and external communications, and monitor organizational performance against strategic goals.The BSC approach provides a clear prescription to organizations in identifying non-financial elements/components to be measured in order to 'balance' the financial perspective.The financial perspective is one of the key measures that are normally used in a tender evaluation process.The tender evaluation process is performed to determine and select suitable contractor for a particular project. Therefore, this paper aims to contribute an understanding on the effective use of the BSC and establish a conceptual framework for an information technology (IT) project tender evaluation. The framework describes the objectives and organizes the measures or criterions for tender evaluation based on four different perspectives: financial, internal business process, customer and learning, and growth perspectives.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 9789832078661 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Balanced Scorecard, e-Tendering, and performance evaluation
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norida Muhd Darus
Date Deposited: 28 Apr 2014 10:11
Last Modified: 25 May 2015 02:56
URI: http://repo.uum.edu.my/id/eprint/10876

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