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Education and training is a key success factor of knowledge management implementation: A case study

Yip, Mum Wai and Ng, Alex Hou Hong and Din, Sabariyah and Abu Bakar, Nooh (2012) Education and training is a key success factor of knowledge management implementation: A case study. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia.

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The transition from the industrial age to knowledge economy age has driven many organizations to recognize the importance of knowledge management (KM). In view of that many organizations attempt to adopt and implement KM to build up their competitive advantage. However, many empirical studies found that not all of the KM initiatives are successful implemented.The main reason is due to the lacking of education and training to the employees in an organization.The main purpose of this study is to examine the relationship between the one of the key success factors of KM implementation, namely education and training with the benefit of KM. The case study was carried out in Spice I-Gate, a Malaysian Retail Chain where the education and training (key success factor) of KM was implemented. Structured interview was conducted in order to examine the education and training (key success factor)after the KM implementation.Finding has testified that education and training is a key success factor of KM that brings the benefits to the organization.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 9789832078661 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: knowledge management, key success factor, education and training, benefits.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 20 May 2014 07:19
Last Modified: 28 Apr 2015 01:39
URI: http://repo.uum.edu.my/id/eprint/11004

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