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Vexing issues of knowledge sharing: The case study of the wiki initiative in a Malaysian public organization


Md Khuzaimah, Khairil Hizar and Hassan, Padzil @ Fadzil and Keoy, Kay Hooi and Othman, Roznita (2012) Vexing issues of knowledge sharing: The case study of the wiki initiative in a Malaysian public organization. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia.

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Abstract

While many organizations have benefited from the existence of Internet-based web applications such as wikis and blogs as tools for knowledge sharing , many others have failed. In the end, wikis and blogs are reduced to just as the facilities to provide one-way information about the organization. Gone is the exuberance when the wiki or blog was first launched.Failures of wikis in promoting knowledge sharing are mostly not because their poor design.Many fail because of poor understanding of the ecosystem within which effective wikis operate.To emphasize, this paper presents a case study of a wiki initiative mooted by a public organization to manage and share knowledge.Notwithstanding the many initiatives introduced to encourage active knowledge sharing participation, maintaining a sustainable knowledge sharing culture within the organization can be very complex.The case study provides useful examples of this and lessons that can be learnt.The findings suggest that that the variables surrounding the organization can be unique.It is necessary to endeavor and continuously learn to determine the critical success factors and the ecosystem before successful and sustainable wiki portals for knowledge sharing can effectively be promoted.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 9789832078661 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: wiki, knowledgesharing, stakeholdercommunities
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 20 May 2014 08:44
Last Modified: 25 May 2015 02:22
URI: http://repo.uum.edu.my/id/eprint/11037

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