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Cultural management and its impact on quality performance


Abdul Rahman, Norhayati and Tasmin, Rosmaini (2010) Cultural management and its impact on quality performance. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia.

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Abstract

Studies on cultures have gained significant attention in decades. Such studies are essential due to its impact on organizations and societies.Multiracial communities in the USA have contributed to its development and modernization.As such, the USA strongly influences the world’s economy.In contrast, Japan through its homogeneous racial environment manages to bring the community as a developed country.Thus, this study will investigate the multicultural society in Malaysia.Whether this local environment reflects like the one in the USA or in the Japan cultures.As such, the impact of cultural management practices on organization towards quality performance will be identified. Both quantitative and qualitative approaches will be applied in this research for collecting data.The findings of the research are expected to be a viable reference for multinational firms to perform effectively in multicultural setting.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-2078-40-1 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Multiracial, Cultural Management Perspectives, Quality Performance, Malaysian Universities
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 01 Jun 2014 08:54
Last Modified: 01 Jun 2014 08:54
URI: http://repo.uum.edu.my/id/eprint/11169

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