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Factors influencing doctors’ satisfaction of electronic medical records: A survey in Malaysian public hospitals


Mohd, Haslina and Syed-Mohamad, Sharifah Mastura and Baharom, Fauziah and Muhd Darus, Norida and Hashim, Nor Laily (2010) Factors influencing doctors’ satisfaction of electronic medical records: A survey in Malaysian public hospitals. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia.

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Abstract

Implementation of Electronic Medical Record (EMR) in Malaysian Public Hospitals has started since 1999.This study aims to identify perception of doctors in using EMR by focusing on information quality (IQ), usefulness (PU) and ease of use of the system (PEOU). A cross-sectional study was conducted at two public hospitals in Malaysia. Findings show that main issues of IQ that was raised by doctors are format of output, timeliness and sufficiency of information. Reduction of productivity in terms of number of patients consulted in a session seems to be the main issue of PU.In terms of PEOU, the main issue is flexibility to interact with EMR. All these issues were mainly related to poor user interface design of EMR.In order to increase doctors’ satisfaction of EMR, it is recommended that new development of EMR should focus on user interface design that is tailored with the doctors’ workflow.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-2078-40-1 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Information Quality, Electronic Medical Records, Perceived Usefulness, and Perceived Ease of Use.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Dr. Haslina Mohd
Date Deposited: 03 Jun 2014 05:26
Last Modified: 03 Jun 2014 05:26
URI: http://repo.uum.edu.my/id/eprint/11179

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