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Effect of empowerment: Front-line employees in the hotel industry


Ayupp, Kartinah and Then, Hsiao Chung (2008) Effect of empowerment: Front-line employees in the hotel industry. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Abstract

An empowered worker is a knowledgeable worker.Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry.Factors such as communication, coaching, participation, training and reward were examined for significant relationship with empowerment, along with whether employee’s socio-demographic characteristics affected their perceptions of empowerment.The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees.In order to ensure that the employee’s feels empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.Based on the findings, implications to companies are discussed and further research is suggested.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Empowerment, knowledgeable workers, front -line employees, hotel industry
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 05 Jun 2014 02:13
Last Modified: 05 Jun 2014 02:13
URI: http://repo.uum.edu.my/id/eprint/11277

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