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A technical perspective of knowledge management in collaborative software maintenance environment


Mohd Nor, Mohd Zali and Abdullah, Rusli (2008) A technical perspective of knowledge management in collaborative software maintenance environment. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Abstract

Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge.SM environment is complex, knowledge-driven and highly collaborative.Issue such as inadequate knowledge is still regarded as a major challenge in SM.To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion.Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also,usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Knowledge Management, Software Maintenance, Collaborative Technology
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 16 Jul 2014 01:07
Last Modified: 07 Dec 2016 03:24
URI: http://repo.uum.edu.my/id/eprint/11334

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