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Towards a better performance measurement & management in assessing the excellence of academicians using the e-BSC


Hamid, Suraya and Yu, May Leen and Soo, Hsaio Pei and Ijab, Mohamad Taha (2008) Towards a better performance measurement & management in assessing the excellence of academicians using the e-BSC. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Abstract

One of the premier universities in Malaysia is currently looking at the Balanceds Corecard (BSC), introduced by Robert Kaplan and David Norton as the performance measurement and management tool in assessing the whole spectrum of what defines an excellent organization.This study specifically researches the use of an electronic BSC system (called e-BSC) primarily in measuring the performance and excellence of academicians in this university from the perspectives of Financial, Customer, Internal Business Process (IBP) and Learning and Growth (L&G).To substantiate this research work, a survey and several interviews was conducted.The proposed performance measurement framework is introduced together with the e-BSC’s system architecture.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Balanced Scorecard,e-Balanced Scorecard (e-BSC), Performance measurement and management, Higher Learning Institutions
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 23 Jul 2014 08:15
Last Modified: 23 Jul 2014 08:15
URI: http://repo.uum.edu.my/id/eprint/11348

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