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ICT strategy and implementation: Change management issues – A case study of a public utility company in Malaysia


Ahmad Faudzi, Masyura and Abdul Ghani, Rusyanti and Mohamed Shariff, Siti Salbiah and Mohd Drus, Sulfeeza and Syed Aziz, Sharifah Junainah and Cheah, Alan Kah Hoe and Wong, Justina Choui Yuik (2008) ICT strategy and implementation: Change management issues – A case study of a public utility company in Malaysia. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Abstract

A case study was done on a public utility company in Malaysia and this paper discussed the change management issues faced by this company, on ways the issues were tackled and what the company can do to improve its change management initiatives.In order to understand how the change management initiatives were being done in the company, key people in the company were interviewed, information audit was conducted and observation was made.From the research, it was found that there were a number of problem with dissemination of information and behavioural issues. This may hinder the growth of the company and might affect its productivity.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Change management, public utility company
Subjects: T Technology > T Technology (General)
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 03 Aug 2014 02:52
Last Modified: 03 Aug 2014 02:52
URI: http://repo.uum.edu.my/id/eprint/11382

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