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Information and communication technology architecture models for the service level management


Holland, Alexander and Fathi, Madjid (2006) Information and communication technology architecture models for the service level management. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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Abstract

Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Service support, business processes, knowledge management, QPM, metric table, knowledge tools
Subjects: T Technology > T Technology (General)
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 24 Aug 2014 06:24
Last Modified: 24 Aug 2014 06:24
URI: http://repo.uum.edu.my/id/eprint/11434

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