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Social information based knowledge management systems – An archetype to congregate customer requirements within an organization


B. T., Sayed (2006) Social information based knowledge management systems – An archetype to congregate customer requirements within an organization. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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Abstract

The process of defining and understanding knowledge is directly concerned with creating, storing and sharing the knowledge at various levels within the organization.With a strong and established theoretical base on the theory of knowledge, this paper presents a model that describes and interconnects knowledge processes to reflect the production and revenue of an organization.The model leads to an effective productivity as opposed to any breakdown followed by an operational and trustworthy knowledge transfer.The model demonstrates an understanding of how to validate the social information through knowledge management systems and apply it to the organization by enhancing its value to the customers and professional working within it.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Social Information, Knowledge Management, Customer Requirement.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 24 Aug 2014 06:35
Last Modified: 24 Aug 2014 06:35
URI: http://repo.uum.edu.my/id/eprint/11441

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