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Criteria for measuring knowledge management performance outcomes in organisations

Chong, Siong Choy (2006) Criteria for measuring knowledge management performance outcomes in organisations. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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While many criteria for measuring KM performance outcomes have been proposed, no attempt has been made to provide a comprehensive set of widely accepted criteria and/or benefits associated with KM efforts. This paper seeks to fill the gap by investigating all the criteria proposed in previous research.A framework is proposed in which KM initiatives consist of five dimensions.The appropriate implementation of activities of these dimensions could result in the achievement of KM outcomes.The findings have important implications to organisations on how their KM efforts can be systematically managed and measured for business success.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Knowledge management; Measurement criteria; Benefits of knowledge management; Knowledge management outcomes
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 24 Aug 2014 07:07
Last Modified: 24 Aug 2014 07:07
URI: http://repo.uum.edu.my/id/eprint/11456

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