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The influence of knowledge management and leveraging of intellectual capital on the organization performance: A case study of Telekom Malaysia


Ismail, Mazlan and Songip, Ahmad R. (2006) The influence of knowledge management and leveraging of intellectual capital on the organization performance: A case study of Telekom Malaysia. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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Abstract

This paper investigates the influence of Knowledge Management and Leveraging of Intellectual Capital on the performance of Telekom Malaysia. The study was conducted through questionnaire survey of 400 Telekom Malaysia (TM)’s executives from the TM’s headquarters and all the state business areas.The dependent variable is the performance of TM which includes the operating efficiency, business performance, organisational leadership and business leadership.The independent variables are knowledge management, intellectual capital and leveraging of the intellectual capital.Relevant statistical techniques such as regression and correlation test, factor analysis and ANOVA are used in t his study.It was found that knowledge management has an indirect influence to the performance whereas leveraging the intellectual capital has the greatest positive influence to the performance.The results of this study have significant contribution to TM’s strategy in managing, leveraging and develop the intangible asset for a sustainable overall performance of TM.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Knowledge Management, Leveraging, Intellectual Capital, Performance, Human Capital, Structural Capital, Relational Capital, Spiritual Capital
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 14 Jul 2014 08:11
Last Modified: 14 Jul 2014 08:11
URI: http://repo.uum.edu.my/id/eprint/11493

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