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The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis


Mustafa @ Abdul Razak, Hasri and Che Ahmad, Ayoib (2000) The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis. In: Seminar on Accounting and Information Technology, Strengthening the accounting profession in the new millennium : Issues, Opportunities and Threats, 13-14 November 2000, Convention Centre Universiti Utara Malaysia. (Unpublished)

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Abstract

It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for accurate information on user information satisfaction (UIS).Study on the Integrated Financial Accounting System (IFAS) tries to explain UIS in both end-user's expectation and system's performance.Results on expectation-performance gap analysis revealed some shortcoming in IFAS services towards meeting the end-users' needs. This paper hopefully will serve for future reference in providing better IFAS's internal control.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: College of Business
Depositing User: Prof. Dr. Ayoib Che Ahmad
Date Deposited: 19 Aug 2014 00:55
Last Modified: 19 Aug 2014 00:55
URI: http://repo.uum.edu.my/id/eprint/11763

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