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An investigation into the land tax staff's commitment, work system and appraisal: The case of Malaysian state governments


Abdul Manaf, Nor Aziah and Hasseldine, John and Hodges, Ron (2005) An investigation into the land tax staff's commitment, work system and appraisal: The case of Malaysian state governments. In: 6th Asian Academy of Management Conference (AAMC) 2005, 09-11 December 2005, Casuarina Hotel, Ipoh, Perak. (Unpublished)

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Abstract

The present study compared the levels of commitment to the organizations, work system and staff appraisal among 700 land tax staff working in Malaysia, using a questionnaire survey.The results indicate there are significant differences of staff organizational commitment and work system between state governments.It shows higher levels of commitment and work system result in higher levels of collection.Findings also reveal that staff commitment and work system are highly correlated with the organizational billing procedure,collection methods, managing land taxpayer accounts, enforcement and staff appraisal.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by: Universiti Sains Malaysia (USM)
Uncontrolled Keywords: Land tax, Malaysia, staff commitment
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Business
Depositing User: Prof. Madya Dr. Nor Aziah Abd Manaf
Date Deposited: 05 Aug 2014 08:12
Last Modified: 05 Aug 2014 08:12
URI: http://repo.uum.edu.my/id/eprint/11785

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