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Executing quality management strategies using balance scorecard

Abas, Zakaria and Yaacob, Zulnaidi (2005) Executing quality management strategies using balance scorecard. In: 6th Asian Academy of Management Conference (AAMC) 2005, 09-11 December 2005, Casuarina Hotel, Ipoh, Perak. (Unpublished)

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This paper addresses-the role of Balanced Scorecard (BSC)in enhancing the effectiveness of Quality Management Strategies (QMSs) implementation.Indeed, QMSs have attracted much attention following the strategic advantages that quality improvement can offer.However, a good strategy alone is not enough.The ability of organization to execute strategy could be more critical than the strategy itself.Thus, the BSC has been recognized as a promisable strategic control system for translating a strategy into action.For organizations that already have a strategy, the BSC can help them implement their strategy successfully.The BSC has also been recognized as consistent with QMS. Therefore, BSC can be used by organization in executing their QMS effectively.This paper reviews existing literature on this prominent issue and suggests direction for future research.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Session 2B Management Accounting Issues
Uncontrolled Keywords: Quality Management, Balanced Scorecard
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Business
Depositing User: Prof. Dr. Zakaria Abas
Date Deposited: 05 Aug 2014 08:31
Last Modified: 05 Aug 2014 08:31
URI: http://repo.uum.edu.my/id/eprint/11825

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