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The influence of human resources management practices (HRM) on innovation in service organization

Melhem, Shaker Jamal and Mat, Norsiah (2014) The influence of human resources management practices (HRM) on innovation in service organization. In: 5th International Conference on Business and Economic Research (5TH ICBER 2014), 24 -25 March 2014, Pullman Hotel, Kuching, Sarawak, Malaysia.

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The purpose of this paper was to investigate the influence of HRM practices on innovation in Jordanian service sector, in particular the hotel industry. An electronic questionnaire was sent to 234 managerial staff in Jordanian hotels working in various departments. Self-reported measures on HRM Practices (Training & development and performance appraisal) and innovation (process and organizational) constructs, adopted from previous research were used. Exploratory factor analysis and regression analysis were used for data analysis. The study found that the level of innovativeness among 4 and 5 stars hotels in Jordan were moderate. The hypotheses of the present study received full support when HRM practices (Training & development and performance appraisal) were shown to significantly influence innovation (both process and organizational) and has an important influence to service innovation in hotel sector and much remains to be studied in service innovation area.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-967-5705-13-7
Uncontrolled Keywords: service innovation, tourism, HRM practices.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Dr. Norsiah Mat
Date Deposited: 23 Oct 2014 01:26
Last Modified: 18 Apr 2016 02:39
URI: http://repo.uum.edu.my/id/eprint/12294

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