Abd Wahab, Alawiyah and Ahmad, Faudziah and Baharom, Fauziah and Yahaya, Jamaiah (2014) E-commerce quality and evaluation framework based on technical and user perspectives. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished)
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Abstract
The study produces an e-commerce quality and evaluation (ECQE) framework based on consumer perspectives.It was conducted in four main phases that include: 1) theoretical study; 2) empirical study; 3) e-commerce quality and evaluation framework construction and development, and 4) confirmation study. The ECQE framework includes four components: quality factors that deal with user expectation and satisfaction; assessment entity, assessment specification, and quality level.The framework was tested on six e-commerce websites.Results show that the ECQE framework is applicable and realistic.The ECQE framework offers a guidance and standard procedure for e-commerce website quality evaluation that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable.
Item Type: | Monograph (Project Report) |
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Additional Information: | S/O: 11876 |
Subjects: | Q Science > QA Mathematics > QA76 Computer software |
Divisions: | School of Computing |
Depositing User: | Mrs. Alawiyah Abd Wahab |
Date Deposited: | 26 Nov 2014 00:47 |
Last Modified: | 27 Apr 2016 01:40 |
URI: | https://repo.uum.edu.my/id/eprint/12759 |
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