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E-commerce quality and evaluation framework based on technical and user perspectives


Abd Wahab, Alawiyah and Ahmad, Faudziah and Baharom, Fauziah and Yahaya, Jamaiah (2014) E-commerce quality and evaluation framework based on technical and user perspectives. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished)

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Abstract

The study produces an e-commerce quality and evaluation (ECQE) framework based on consumer perspectives.It was conducted in four main phases that include: 1) theoretical study; 2) empirical study; 3) e-commerce quality and evaluation framework construction and development, and 4) confirmation study. The ECQE framework includes four components: quality factors that deal with user expectation and satisfaction; assessment entity, assessment specification, and quality level.The framework was tested on six e-commerce websites.Results show that the ECQE framework is applicable and realistic.The ECQE framework offers a guidance and standard procedure for e-commerce website quality evaluation that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable.

Item Type: Monograph (Project Report)
Additional Information: S/O: 11876
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: School of Computing
Depositing User: Mrs. Alawiyah Abd Wahab
Date Deposited: 26 Nov 2014 00:47
Last Modified: 27 Apr 2016 01:40
URI: http://repo.uum.edu.my/id/eprint/12759

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