UUM Repository | Universiti Utara Malaysian Institutional Repository
FAQs | Feedback | Search Tips | Sitemap

The cultural effect on emotion and emotional regulation in human service organisations: A case study on child and family workers

Ibrahim, Habibie and Johnson, Sally and Gilligan, Philip (2014) The cultural effect on emotion and emotional regulation in human service organisations: A case study on child and family workers. In: International Social Development Conference 2014 (ISDC 2014), 12 – 13 August 2014, Bayview Hotel Langkawi, Malaysia.

[img] PDF
Restricted to Registered users only

Download (1MB) | Request a copy


The present research aimed to investigate the use of emotions and emotional regulation in child and family practice in a Malaysian context.The interrelationship between emotion and emotional regulation and cultural context were explored.The overall research strategy was ethnographic.The researchers used a mixture of methods including individual interviews, participant observation, and a questionnaire.The research was conducted in three locations in Malaysia: Kuala Lumpur, Petaling and Kota Kinabalu. Participants consisted of child protectors and rehabilitation officers from the Malaysia Welfare Department and medical social workers in hospitals. This paper presents an analysis of individual interviews in the three locations.A total of twenty-five interviews were conducted (twelve male, thirteen female; age range 29-51). Data were analysed using thematic analysis (Braun & Clarke, 2006).The research findings show that societal and professional cultures have influenced how child social workers express and regulate their emotions when dealing with clients.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-967-0474-74-8 Organized by: School of Social Development (SSD), UUM College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: emotion, emotional regulation, cultural effect, child and family workers, human service organisations
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HQ The family. Marriage. Woman
Divisions: School of Applied Psychology, Social Work & Policy
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 01 Mar 2015 04:24
Last Modified: 17 May 2016 08:11
URI: http://repo.uum.edu.my/id/eprint/13265

Actions (login required)

View Item View Item