UUM Repository | Universiti Utara Malaysian Institutional Repository
FAQs | Feedback | Search Tips | Sitemap

An investigation of tourists' destination image, satisfaction and destination loyalty: Batu Ferringghi Beach, Penang


Goo, Y.M and Yew, X.T. and See, S.F. (2014) An investigation of tourists' destination image, satisfaction and destination loyalty: Batu Ferringghi Beach, Penang. In: 2nd Tourism and Hospitality International Conference (THIC 2014), 5-6 November 2014, Langkawi, Malaysia.

[img] PDF
Restricted to Registered users only

Download (560kB) | Request a copy
Official URL: http://www.thic-uum.com/

Abstract

This study compares local and international tourists regarding to their perception towards destination image, overall satisfaction and destination loyalty with their visit(s) to Batu Ferringhi Beach, Penang.This research was also conducted to examine the relationship between destination images, tourist satisfaction and destination loyalty towards Batu Ferringghi.The data were collected from 254 local and international tourists at Batu Ferringhi Beach from August to September 2013 by using convenience sampling technique.Local and international tourists differed in their views of Batu Ferringghi in the aspect of safety, cleanliness, scenic and tourists‘ satisfaction.Both groups would revisit Batu Ferringghi and recommend Batu Ferringhito others.Regression analysis revealed that three destination image including safety, cleanliness and scenic has a direct effect on tourists‘ satisfaction and destination loyalty and tourists‘ satisfaction has a direct effect on destination loyalty.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN:978-983-2078-83-8 Organized by: School of Tourism, Hospitality and Environmental Management, Universiti Utara Malaysia
Uncontrolled Keywords: tourist satisfaction, destination loyalty, destination image, Batu Ferringghi Beach
Subjects: G Geography. Anthropology. Recreation > G Geography (General)
Divisions: College of Law, Government and International Studies
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 05 Mar 2015 06:37
Last Modified: 05 Mar 2015 06:37
URI: http://repo.uum.edu.my/id/eprint/13290

Actions (login required)

View Item View Item