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User's satisfaction on e-government services: An integrated model

Danila, Raudah and Abdullah, Akilah (2014) User's satisfaction on e-government services: An integrated model. In: International Conference on Accounting Studies (ICAS) 2014, 18 - 19 August 2014, Putra World Trade Centre, Kuala Lumpur.

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In many developed countries, IT (IT) adoption in government agencies has been studied extensively. Unfortunately, such study is still lacking among developing countries including Malaysia.In fact, previous studies on the adoption of e-government offer limited framework to build on further research. This study investigates citizens’ intentions and usage of e-government services and introduces a framework that combines Technology Acceptance Model (TAM), Theory of Planned Behaviour (TPB), and Information System Success (ISS) as a base to examine factors that affect the intention and usage of e-government services. The proposed e-government adoption model takes into accounts issues of personal innovativeness, perceived usefulness, perceived ease of use, attitude, subjective norm, perceived behaviour control and system quality. By investigating users of online government services, we postulate that those factors should be the predictors of continued usage of e-government services.This study has practical implications for the design of mechanisms for the adoption of e-government.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Published in Procedia Social and Behavioral Sciences, Volume 164 (2014), ISSN 1877-0428 pp. 1-666. Organized by: School of Accountancy, College of Business, Universiti Utara Malaysia.
Uncontrolled Keywords: Electronic government; technology acceptance model (TAM); theory of planned behaviour (TPB); information system success model (ISS)
Subjects: J Political Science > JA Political science (General)
Divisions: Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User: Mdm. Raudah Danila
Date Deposited: 24 Mar 2015 06:16
Last Modified: 18 Apr 2016 00:20
URI: http://repo.uum.edu.my/id/eprint/13441

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