Zairi, Mohamed and Al-Mashari, Majed (2004) Knowledge and best practice management through benchmarking: A global survey. In: Knowledge Management International Conference and Exhibition 2004 (KMICE 2004), 14-15 February 2004, Evergreen Laurel Hotel, Penang.

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Abstract

Developing best practice through benchmarking features as a critical activity in the business world as it is a vital approach for sharing and transferring knowledge.Companies across the globe have embraced these concepts but have done so with a varied level of success.Some have managed to create huge market place advantages whilst others have fared less favourably.The purpose of this research is to establish the level of benchmarking activity and application globally.The information gathered included both the hard and soft issues associated with benchmarking and following analysis,attempted to evaluate the level of benchmarking maturity reached across different industry fields and size of operation.This global survey helps understand what leads to effective benchmarking and development of best practices.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 983-2865-90-5 Organized by: Faculty of Information Technology, UUM
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Arts and Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	13 Apr 2015 08:08
Last Modified:	13 Apr 2015 08:08
URI:	https://repo.uum.edu.my/id/eprint/13830

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