Ratnasingam, Malini (2004) Defining the knowledge worker. In: Knowledge Management International Conference and Exhibition 2004 (KMICE 2004), 14-15 February 2004, Evergreen Laurel Hotel, Penang.

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Abstract

The phenomenon of knowledge workers is simultaneously both a new and an old occurrence. This gives rise to much confusion in identifying and developing knowledge workers.This paper presents the results of a survey undertaken to assess current status and perceptions of a knowledge workforce.The sample consists of 81 returned questionnaires representing 70 companies from mainly the manufacturing sector.Among the factors surveyed were organizational priorities and human resource practices, knowledge worker practices, knowledge worker skills and attitudes and level of IT competence.Findings indicate that management attitudes were generally positive towards developing a knowledge workforce but current practices were not supportive of this objective.This lack was evident in limited opportunities for knowledge widening and deepening activities, limited opportunities for employee participation and disregard of external knowledge sources. The situation appears to be one where the spirit is willing but the path is unclear. Defining the knowledge worker may be a first step in the right direction.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 983-2865-90-5 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords:	Knowledge Worker, Definition, Practices, Attitudes, Skills, IT.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Arts and Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	10 May 2015 06:35
Last Modified:	10 May 2015 06:35
URI:	https://repo.uum.edu.my/id/eprint/13866

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