Lee, Sang-Young and Yoo, Cheol-Jung and Chang, Ok-Bae (2004) Human error control in the collaborative workflow modeling tool based on GEMS model. In: Knowledge Management International Conference and Exhibition 2004 (KMICE 2004), 14-15 February 2004, Evergreen Laurel Hotel, Penang.

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Abstract

Business process should support the execution of collaboration process with agility and flexibility through the integration of enterprise inner or outer application and human resources from the collaborative workflow view.Although the dependency of enterprise activities to the automated system has been increasing, human role is as important as ever.In the workflow modelling this human role is emphasized and the structure to control human error by analysing decision-making itself is needed.Also, through the collaboration of activities agile and effective communication should be constructed, eventually by the combination and coordination of activities to the aimed process the product quality should be improved.This paper classifies human errors can be occurred in collaborative workflow by applying GEMS(Generic Error Modelling System) to control them, and suggests human error control method through hybrid based modelling as well.On this base collaborative workflow modeling tool is designed and implemented. Using this modelling methodology it is possible to workflow modeling could be supported considering human characteristics has a tendency of human error to be controlled.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 983-2865-90-5 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords:	Workflow Modeling, Business Process, Human Error
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Arts and Sciences
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	12 May 2015 03:19
Last Modified:	12 May 2015 03:19
URI:	https://repo.uum.edu.my/id/eprint/13913

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