Hazeline, Ayoup and Normah Omar, Omar and Ibrahim Kamal, Abdul Rahman (2012) Implementation of Balanced Scorecard (BSC) in a Malaysian GLC: Perceptions of middle managers. Asia-Pacific Management Accounting Journal, 7 (2). pp. 99-126. ISSN 1675-3194

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Abstract

This paper examines the perceptions of middle managers concerning several Balanced Scorecard (BSC) implementation issues using the case study approach. Data were collected using a questionnaire which was distributed to 280 middle managers in a selected organisation. The results of the study showed that middle managers perceived a moderate level of leadership and commitment from the top management towards the BSC implementation initiatives in the company. They also perceived that the BSC had some positive implications on their performance but they did not have a clear understanding of the workings. Middle managers also perceived that the company had good data processing and information technology to support the implementation process. However, clear guidelines on their individual performance evaluation process were not provided. These results indicate that the organisations derive benefits from the implementation of the BSC. Areas that can be improved to gain more benefits from implementing the system are highlighted.

Item Type:	Article
Uncontrolled Keywords:	Middle manager, BSC implementation, case study, human resource management, employees’ commitment, employees’ skills
Subjects:	H Social Sciences >
Divisions:	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User:	Dr. Hazeline Ayoup
Date Deposited:	16 Jun 2015 01:36
Last Modified:	20 Apr 2016 03:17
URI:	https://repo.uum.edu.my/id/eprint/14488

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