Radzuan, Kamaruddin and Othman, Siti Norezam and Mohamed Udin, Zulkifli and Omar, Mohd Faizal and Yaakob, Mazri (2014) The impact of information and communication technology on VMI performance. In: Knowledge Management International Conference 2014 (KMICe2014), 12-15 August 2014, Langkawi, Malaysia.

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Abstract

The aim of this paper is to examine the impact of information and communication technology dimensions namely information sharing, quality of information, and compatibility of information system towards VMI performance.Questionnaire was the main instrument for the study and it was gathered from 101 of suppliers in manufacturing companies.The findings show that information sharing and quality of information system contributes to service performance.Meanwhile, only quality of information system contributes to cost performance.Although, literature suggest that information sharing, quality of information, compatibility of information system have a positive impact on both cost reduction and service improvement in VMI program, this study shows that there is a limited effect on cost performance. In fact, compatibility of information system has not played any major role to increase performance of VMI program.This study recommends that the supplier should urge their customer to share demand information through the quality of information system.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN: 9789832078937 Organized by: School of Computing, UUM CAS, Universiti Utara Malaysia
Uncontrolled Keywords:	information sharing, quality of information, compatibility of information system, VMI performance.
Subjects:	T Technology > T Technology (General)
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Kamaruddin Radzuan
Date Deposited:	29 Jun 2015 06:28
Last Modified:	24 May 2016 03:57
URI:	https://repo.uum.edu.my/id/eprint/14686

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