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Sustaining a quality management system: Process, issues and challenges

Mohd Mokhtar, Sany Sanuri and Abdullah, Nur Adiana Hiau and Kardi, Nordin and Yacob, Mohd Idzwan (2013) Sustaining a quality management system: Process, issues and challenges. Business Strategy Series, 14 (4). pp. 123-130. ISSN 1751-5637

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Purpose– This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach– The paper discusses the issues and challenges faced by the institution in the process of maintaining and going beyond the minimum requirements of a quality management system.Findings– The paper finds that senior leaders of an organization play an important role in driving the organization to quality improvement and organizational excellence.Practical implications– The paper suggests practical information for management of a higher education institution to maintain and sustain a quality management system.Originality/value– Maintaining a quality management system remains critical for an organization that has obtained certification.It has been observed that maintaining a quality management system is a far more daunting task than obtaining one.

Item Type: Article
Uncontrolled Keywords: Higher education institution, Quality management system, ISO 9000, Higher education, Quality management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: School of Economics, Finance & Banking
Depositing User: Dr. Sany Sanuri Mohd. Mokhtar
Date Deposited: 08 Sep 2015 01:22
Last Modified: 19 Apr 2016 00:11
URI: http://repo.uum.edu.my/id/eprint/15420

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