UUM Repository | Universiti Utara Malaysian Institutional Repository
FAQs | Feedback | Search Tips | Sitemap

The influence of heads of department personalities on the selection of grievance handling styles

Daud, Zulkiflee and Yahya, Khulida Kirana and Md Isa, Mohd Faizal and Wan Mohd Noor, Wan Shakizah (2011) The influence of heads of department personalities on the selection of grievance handling styles. International Journal of Humanities and Social Science, 1 (7). pp. 241-252. ISSN 2220-8488

[img] PDF
Restricted to Registered users only

Download (272kB) | Request a copy


Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate styles.It was conducted to achieve two main objectives which are to investigate the styles managers use in handling employee grievances and to examine influence of personalities in choosing style used by the managers in handling grievances.The result of factor analysis reveals that the grievance handling styles used by managers in this study are integrating, compromising and dominating. In general, the study reveals that extra version is negatively and significantly influences the selection of integrating style.Conscientiousness contributes significantly to the prediction of dominating style.Finally, emotional stability is positively and significantly influences compromising style in handling grievances.

Item Type: Article
Additional Information: Vol. 1 No. 7 [Special Issue –June 2011]
Uncontrolled Keywords: Grievance handling styles, grievance procedure, personality, extra version, conscientiousness, emotional stability.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Dr. Zulkiflee Daud
Date Deposited: 13 Sep 2015 02:01
Last Modified: 24 Apr 2016 02:04
URI: http://repo.uum.edu.my/id/eprint/15464

Actions (login required)

View Item View Item