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Critical success factors in franchise business: A cross analysis among Muslim and non Muslim franchisors in Malaysia

Md Isa, Filzah and Othman, Siti Norezam and Hoe, Chee Hee and Hussin, Zolkafli and Mohd Harif, Amy Azhar and Mohd Jani, Mohd Yusop (2012) Critical success factors in franchise business: A cross analysis among Muslim and non Muslim franchisors in Malaysia. Asian Journal of Business and Management Sciences, 1 (10). pp. 76-87. ISSN 2047-2528

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Franchising is one of a means to embark in business by entrepreneurs, specifically Muslim entrepreneurs.The objective of this research is to identify the critical success factors of Muslim franchisors in conducting their franchise business in Malaysia.The cross case study approach was used to analyse the data.Six Muslim franchisors and seven Non Muslim franchisors were selected as the sample cases.There were two important variables which had been identified as very critical to the success of local franchise business namely marketing orientation factors and entrepreneurial based factors. The Muslim franchisors highlighted competition as their main business market orientation.They also demonstrated high entrepreneurial based factors in the product dominant sector.For the service dominant sector, Muslim franchisors stressed more on customer and inter functional coordination.However, they scored moderate achievement motivation and low risk taking as well as innovation.The implication of this study was the barriers and promoters on development of Muslim franchisors were identified and further action was to be taken to develop successful Muslim franchisors.

Item Type: Article
Uncontrolled Keywords: Franchise, Ethnicity Differences, Critical Success Factors, Market Orientation Factors, Entrepreneurial Based Factors
Subjects: H Social Sciences > HB Economic Theory
Divisions: School of Technology Management & Logistics
Depositing User: Dr. Filzah Md. Isa
Date Deposited: 22 Oct 2015 00:39
Last Modified: 20 Apr 2016 06:54
URI: http://repo.uum.edu.my/id/eprint/15928

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