Aljufri, Abdul Rahman (2014) Integration model of supply-chain management performance measurement system with its internal customers. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.

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Abstract

This paper aims to review, identify gaps, and propose a model of integrating Supply-chain Management (SCM) performance measurement with its internal customer’s at PT ABD.In 2013, PT ABD missed its financial and production target.One of its operating units could not achieve its production target due to unavailability of critical materials for new wells to be put into service.On the other hand, SCM Team met its inventory level target by reducing the inventory level.The departmental and functional silos becomes a major barrier to company strategy implementation.Senior management realized the need for better performance measurement system. Organizational performance is more than the sum of its parts; individual strategies must be linked and integrated.SCM performance measure has different perspectives: strategic and tactical focus, cost and non cost, business process and financial.Successful SCM should use integrated measurement system as a vehicle to achieve its overall organizational goals.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	Organized by: School of Technology Management and Logistics, Universiti Utara Malaysia, Prince of Songkla Universiti (PSU) & Institut Teknologi Bandung (ITB)
Uncontrolled Keywords:	Performance measurement system, Supply-chain management, Integration, Alignment
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Business Management
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	25 Oct 2015 04:19
Last Modified:	17 Apr 2016 06:47
URI:	https://repo.uum.edu.my/id/eprint/15963

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