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A methodology for verification of a new model for evaluating the usability of an M-banking application

Abubakar, Hamisu Ibrahim and Hashim, Nor Laily and Hussain, Azham (2015) A methodology for verification of a new model for evaluating the usability of an M-banking application. International Journal of Applied Mathematics and Informatics, 9. pp. 592-599. ISSN 1998-0140

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Many models for evaluating the usability of mobile application exists, but they are static, crumbled and have not undergone a verification process by usability experts to examine their capability of collecting data for the intended applications. Therefore, the proposed model is established and verified in response to the need identified in the literature because it is important for m-banking applications to provide customers with the anticipated and likely sense of interaction, to be easy to use and encourage the customers to accept the technology.This paper describes the verification procedure for a newly proposed model for evaluating the usability of m-banking applications.The purpose of this verification procedure is to identify the main practices for model verification methods for evaluating the usability of an m-banking application.The verification was conducted through the use of usability experts in mobile application development and academia to examine the model and its components.The verification form and questionnaire that measured the model in terms of consistency, understandable, easy to use, tailor able, verifiable and overall impressions have been completed by the usability experts, and the proposed model has been improved based on the feedback received from the experts.The finding from the experts’ questionnaire shows that the proposed model is complete, original and acceptable for the intended application.Therefore, this paper will provide additional knowledge in both theory and practice on model verification methods, especially for usability evaluations of commercial applications.

Item Type: Article
Uncontrolled Keywords: Verification process, Expert review, Usability evaluation, M-banking application.
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Computing
Depositing User: Dr. Nor Laily Hashim
Date Deposited: 16 Nov 2015 09:09
Last Modified: 26 Apr 2016 08:43
URI: http://repo.uum.edu.my/id/eprint/16167

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