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Knowledge sharing effect on HRM practices and organisational innovation among Malaysia’s four and five star hotels


Mat, Norsiah and Yaacob, Noorulsadiqin Azbiya and Melhem, Shaker Bani (2015) Knowledge sharing effect on HRM practices and organisational innovation among Malaysia’s four and five star hotels. In: 4th International Conference on Technology Management, Business and Entrepreneurship, 24th-25th November 2015, Kings Green Hotel Melaka, Malaysia. (Unpublished)

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Abstract

The objective of this study was to: 1) determine the relationship between human resource management practices and organisational innovation, 2) identify the relationship between human resource management practices and knowledge sharing, and 3) examine the mediating effect of knowledge sharing on the relationship between HRM practices and organisational innovation.Data was gathered using an online survey for 200 heads of department in five and four-star rating hotels (53 hotels) in Malaysia.The results of the direct relationships between HRM practices and organisational innovation found a significant and positive influence of the three dimensions of HRM practices (e.g. training & development, compensation and performance appraisal) on organisational innovation.Meanwhile, three (staffing, training & development and compensation) out of four dimensions of HRM practices were found to positively influence knowledge sharing and in turn, knowledge sharing significantly influencing organisational innovation.It was also found that knowledge sharing mediated relationships between training & development and compensation on organisational innovation.Overall, it can be concluded that hotels with a higher level of HRM practices will produce a higher level of innovation through the effects of knowledge sharing. The theoretical contributions and implications of this study were also highlighted.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by: Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia (UTHM)
Uncontrolled Keywords: service innovation, hotel industry, HRM practices, knowledge sharing
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Dr. Norsiah Mat
Date Deposited: 31 Jan 2016 06:14
Last Modified: 14 Apr 2016 06:54
URI: http://repo.uum.edu.my/id/eprint/17066

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