Mohd Ali, Khairul Anuar and Jemain, Abdul Aziz and Yusoff, Rushami Zien and Abas, Zakaria (2007) Efficient cost management through excellence quality management practices among local authorities in Malaysia. Total Quality Management & Business Excellence, 18 (1-2). pp. 99-108. ISSN 1478-3363

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Abstract

This study examines the relationship between quality management practices and the efficiency in cost management in Local Authorities.Eighty organizations participated in this study, whereby the data are gathered through self-administered structured questionnaire.Employing regression analysis, the results revealed that both employee focus and ICT have positive association with the efficiency in cost management while process management has the inverse relationship.Thus, in order to achieve a superior level of efficiency in cost management, Local Authorities need to address these three components.

Item Type:	Article
Uncontrolled Keywords:	Quality management, efficiency, cost management, local authorities
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management J Political Science > JS Local government Municipal government
Divisions:	College of Business
Depositing User:	Prof. Dr. Rushami Zien Yusoff
Date Deposited:	24 Feb 2016 01:58
Last Modified:	24 Feb 2016 01:58
URI:	https://repo.uum.edu.my/id/eprint/17255

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